Starsea Miracle Frequently Asked Questions

I. Company Profile

1. What kind of company are you?

Starsea Miracle (Dongguan Bright Star Trading Co., Ltd.) has been plowing into the field of foreign trade for many years, and is a comprehensive enterprise integrating OEM of pet products, manufacturing of 3C digital products and supplying of smart home appliances. We have our own R&D team and modern production factory, with a plant area of more than 1 square meter, equipped with advanced production equipment and strict quality inspection process, we have provided high quality products and services for a number of B customers in many countries and regions around the world, and have accumulated a good reputation in the field of pet products, which is a trustworthy and long-term partner.

2. What are your core advantages compared with other suppliers?

Our advantages are reflected in several aspects. Strong R&D capability, launching [X] new products every month, keeping up with the trend of pet products; strong production strength, with an average daily production capacity of 20,000-50,000 pieces, able to respond quickly to large-scale orders; strict quality control, products through CE, FDA, ISO9001 and other international certifications; perfect service system, providing one-stop service from product design, production to after-sales service, and equipped with an exclusive customer service manager to solve your problems at any time. We provide one-stop service from product design, production to after-sales service, with exclusive customer manager to solve your problems at any time.

Cooperation and business model

1. What kind of business do you mainly provide?

We focus on providing comprehensive services for B-end customers, including OEM/ODM customization of pet supplies, wholesale of 3C digital products, and bulk supply of smart home appliances. In the field of pet supplies, we support personalized customization for popular products such as smart bouncing balls for cats, ultrasonic toothbrushes for pets, GPS collars for dogs, and car seats for pets, etc. Meanwhile, we also provide wholesale procurement services for brands, wholesalers, and e-commerce vendors for 3C digital accessories, smart home appliances, etc. We are also a wholesaler and a wholesaler of 3C digital accessories and smart home appliances.

2. How to cooperate with you in B-end?

You can contact us by phone 86-18772385594 or email 999xiaopang@gmail.com. In the pre-sale stage, the exclusive business manager will communicate with you to understand your product demand, target market, sales channels and other information; then provide detailed product solutions, quotations and samples according to the demand (if necessary); after confirming the cooperation intention, sign the contract and pay the advance payment, we will start the production process immediately; in the process of production, we will synchronize the progress with you on a regular basis, so as to ensure that the products will be delivered in a timely manner and according to the quality; and we will continue to follow up after the sale to solve any problems in the process of use. We will solve any problems in the process of using the products.

3. Do you support small batch customization?

Support! We fully consider the development stage and demand differences of different customers, even small quantities of trial orders can be undertaken. Whether it's a single customized pet product or a multi-category product combination, we can flexibly meet your needs. Small orders also enjoy our professional design, high-quality material selection and strict quality inspection services to help you quickly test the market and reduce inventory risk.

III. Product Related

1. What are the core advantages of pet products?

In the R&D and production of pet supplies, we always adhere to the three principles of “aesthetics, practicality and safety”. Take the intelligent bouncing ball for cats as an example, it is made of food-grade silicone, non-toxic and tasteless, with a built-in intelligent sensing system, which can automatically change the bouncing mode and fully stimulate cats' interest in playing; the GPS collar for dogs is equipped with functions such as accurate positioning, electronic fence, motion monitoring, etc., and its battery life can last for up to 10 days, and with the exclusive APP, it is more convenient for the pet's safety management. From the procurement of raw materials to the delivery of finished products, 13 quality inspection processes are carried out to ensure that each product can satisfy the end consumers.

2. Does the product have relevant certifications?

We attach great importance to product quality and compliance, and all of our pet products and other products have passed a number of international authoritative certifications. Pet products have passed CE and FDA certifications to ensure compliance with European and American market safety standards; 3C digital products have FCC and RoHS certifications; smart home appliances have passed CB and GS certifications. The perfect certification system provides a solid guarantee for you to develop the global market, so that you do not need to worry about product compliance issues.

3. Do you have other pet products besides the ones shown on the website?

The products shown on the website are only some of the hot-selling products. We have a wide range of pet products, covering the whole scenario of pet life. In terms of pet feeding, there are smart feeders and automatic water dispensers; cleaning products include pet electric hair vacuums and pet bathing massage brushes; training products include pet anti-barking devices and pet training snacks; and there are also pet educational toys and pet tunnels for entertainment products. You can contact us anytime to get the complete product catalog, or you can make customized requests, our R&D team will tailor-make exclusive products for you.

Prices and Orders

1. How to determine the product price?

Product price is affected by various factors such as product type, customization requirements, order quantity, raw material market fluctuations and so on. Generally speaking, the larger the order quantity, the more favorable the unit price, such as ordering 500 pieces of pet electric hair vacuum cleaner and 5000 pieces of the unit price difference of up to 15-35%. In addition, the price of customized products will be based on the complexity of the design, the choice of materials, functional requirements and other comprehensive accounting. You only need to provide specific requirements, we will provide you with a detailed and transparent quotation within 3 working days.

2. How long is the production cycle of the order?

For regular standard product orders, the production cycle is 15 - 30 days after receiving the order confirmation and prepayment; for customized orders, the production cycle needs to be evaluated according to the specific needs because it involves design, sampling, etc. The production cycle is generally 30 - 45 days. We will make a detailed production plan and report the production progress to you regularly by email and online communication tools, such as the arrival of raw materials, quality inspection of semi-finished products, assembly of finished products and other key nodes, to ensure that you have a clear understanding of the status of the order.

3. What payment methods are supported?

In order to facilitate the cooperation of global customers, we provide a variety of payment methods. You can choose to pay by T/T wire transfer, PayPal, letter of credit (L/C), etc. T/T wire transfer is suitable for long-term and stable cooperation customers, easy to operate and low commission; PayPal is suitable for small orders, fast and safe payment; letter of credit for the first time or for customers who have higher requirements for transaction security to provide protection. Specific payment methods and billing period can be negotiated and determined according to the actual situation during the cooperation negotiation.

V. After-sales and logistics

1. How to deal with the quality problem if the product?

We are responsible for the quality of our products for life. If the product in the warranty period (generally 12 months) non-human quality problems, you can first contact the after-sales team, we will respond within 24 hours, and provide return and replacement services, bear the round-trip shipping costs; if the product is damaged due to transportation and other reasons, we will also be timely reissued or arranged for maintenance. In addition, we also provide product training, technical support and other value-added services to ensure that you and end customers without worries.

2. How are the products transported?

We have established long-term cooperation with DHL, FedEx, UPS, COSCO Shipping, Maersk and many other international well-known logistics companies, according to the needs of your order and the degree of urgency, we can provide a variety of transportation modes, such as sea freight, air freight, courier and so on. Sea freight is suitable for large quantities, non-urgent orders, low freight costs; air transportation is fast, suitable for emergency replenishment; international express delivery can realize door-to-door service, suitable for small quantities, high time demand. We will comprehensively consider the transportation cost, time efficiency, customs clearance at destination and other factors, recommend the optimal logistics solutions for you, and track logistics information throughout the process to ensure that the products are delivered safely and on time.

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